Privacy Policy

Privacy Policy

This policy has been updated as of May 2018, and will continue to be updated and improved. 

Our Privacy Policy explains in detail the types of personal data we may collect about you. It also explains how we’ll store and handle that data, and keep it safe. 


WHO ARE WE?

References in this Privacy Policy to “la Deuxième Chance”, “we”, “us” or “our” mean La Deuxième Chance.
Our company is registered France and has a siret number 499 102 135 00039

We are locazted at the following address:

La Deuxième Chance, 7 rue de la Croix Cholette, 79120,Bois de Messé, France

We control the ways your personal data are collected and the purposes for which your personal data are used by La Deuxième Chance and are the “data controller” for the purposes of the EU General Data Protection Regulation (GDPR), PCI-DSS, and European data protection legislation.

You may enquire on the data we hold on you at any time by contacting admin@ladeuxiemechance.com and request that such data be removed.


WHO IS THIS POLICY FOR?

We may keep personal data in order to provide you with the level of service you require from us. 

·         This includes but is not limited to:

o    Mail order customers, newsletter subscribers, social media engagers, readers of our blog


WHEN DO WE COLLECT YOUR PERSONAL DATA? 

We may collect personal data from your in the following ways:

·         When you make an online purchase or in our shop “ladeuxiemechance.com”.

·         When you purchase a product by phone.

·         When you sign up for our email newsletter.

·         When you engage with us on social media.

·         When you contact us by any means with queries, complaints, etc.

·         When you email any email with an @ladeuxiemechance.com domain name (e.g. admin@ladeuxiemechance.com).

·         When you comment on or review our products and services.

·         When you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, patterns and the website that referred you to ladeuxiemechance.com. We collect this personal data by using cookies, server logs and other similar technologies. Technical Data is collected from the following parties: analytics and search information providers (such as Google) Please see “How we use cookies” below for further details.

·         When you've given a third party permission to share with us information they hold about you.

·         We collect data from publicly-available sources when you have given consent to share information or where the information is made public as a matter of law.


WHAT PERSONAL DATA DO WE COLLECT?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you, outlined in the following ways:

·         Contact Data including billing address, delivery address, email address, telephone numbers. We will also collect your social media username, if you interact with us through those channels.

·         Financial Data including bank account and payment card details.

·         Transaction Data including details about payments to and from you and other details of products you have purchased from us.

·         Technical Data including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

·         Profile Data including purchases or orders made by you, your interests, preferences, feedback.

·         Usage Data including information about how you use our website. This includes information gathered by the use of cookies in your web browser. Learn more about how we use cookies and similar technologies by reading our cookie policy below.

·         Marketing and Communications Data includes your preferences in receiving marketing from us including the newsletter and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.


HOW AND WHY DO WE USE YOUR PERSONAL DATA?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following ways:

·         Where we need to perform the contract we are about to enter into or have entered into with you.

·         Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

·         Where we need to comply with a legal or regulatory obligation.

o    Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

o    Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

o    Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

·         Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message.

·         Examples of how we use information held about you include:

o    To process any orders that you make on our website or in our shop “The la Deuxième Chance Shop”. If we don't collect your personal data during checkout, we won't be able to process and deliver your order and comply with legal obligations. For example, your details may need to be passed to a third party to deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees and so on.

o    To respond to your queries, refund requests and complaints. Handling the information you send enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

o    To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.

o    If we discover any criminal activity or alleged criminal activity through our use of fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim to protect the individuals we interact with from criminal activities.

o    To send you relevant communications by email or post in relation to updates, products and services. We'll do this on the basis of our legitimate business interest. You are free to opt out of hearing from us by email or post at any time.

o    To develop, test and improve the systems, services and products we provide to you. We'll do this on the basis of our legitimate business interests.

o    To comply with our contractual or legal obligations to share data with law enforcement.

o    To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.

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